Product Return Policy
In case of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product to/from the distributor from whom they have purchased the same, within 30 days from the date of purchase. They have to provide a good reason and return the said products along with the original customer order receipt copy. In case of retail customers request for money refund or replacement of products, it is the distributor’s obligation to satisfy the customer’s needs. Thereafter, the distributor can exchange the products from the Company within 30 days from the date of invoice.
Buy Back Policy
Our products are covered under buy back policy, If the Retail customers and distributors are not completely satisfied, they can return the product’s within 30 days from the date of purchased The refund policy is applicable only for products in original sealable condition with all tags, restock able position with original invoice with product return form. Please ensure that product trial does not affect the original condition of the products in any way. This policy does not apply to products that have been misused or intentionally damaged. Buy Back Policy does not apply on open packs of literature and other sales aids and products purchased under promotional offer sales. On successful processing of your product return policy, the amount refunded will be equal to distributor cost of the product being returned, less total bonus paid out by the Neat N Clean on the original purchase and less 25% service charge.